Refunds & Returns

1. Returns Eligibility

We want you and your pet to be happy with your purchase! If you are not completely satisfied, you may request a return under the following conditions:

· Items must be unused, unopened, and in their original packaging.

· Returns must be requested within 72 hours of delivery.

· Certain products, such as perishable goods, opened supplements, and personalized items, are non-refundable for health and safety reasons.

2. Return Process

To request a return, please follow these steps:

1. Request a refund on your website OR contact us at pettinofficial@gmail.com with your order number and reason for return (This may take longer then requesting a refund via the website)

2. If your return is approved, we will provide return instructions, including the return shipping address.

3. Ship the item back using a trackable service. Customers are responsible for return shipping costs unless the item is defective or incorrect.

3. Refunds

· Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

· Approved refunds will be processed to the original payment method within 5-10 business days

· Shipping fees are non-refundable

4. Exchanges

· We only replace items if they are defective, damaged, or incorrect.

· If you need an exchange, contact us within 72 hours of receiving your order.

· Exchange requests are subject to product availability.

5. Non-Returnable & Non-Refundable Items

We do not accept returns or issue refunds for the following:

· Opened or used supplements.

· Perishable or consumable pet products.

· Personalized or custom-made items.

· Clearance or sale items (final sale).

· Digital/downloadable products.

6. Damaged or Incorrect Items

If you receive a damaged or incorrect product, please:

· Contact us at pettinofficial@gmail.com within 48 hours of delivery.

· Provide a clear photo of the damaged or incorrect item.

· We will arrange a replacement or refund, depending on stock availability.

7. Cancellations

· Orders can only be canceled within  12-24 hours of purchase if they have not been shipped.

· Once an order has been processed and shipped, it cannot be canceled.

8. Chargebacks & Disputes

· If a chargeback or payment dispute is filed without first contacting us for resolution, we reserve the right to ban future purchases from our store.

· Fraudulent disputes will be reported to relevant authorities.

9. Contact Information

For any return or refund inquiries, please contact:
Email: pettinofficial@gmail.com

Effective Date: February 2025