Shipping Policy

1. Processing Time

· Orders are processed within1-2 business days after payment confirmation. and Standard shipping times apply.

· Orders placed on weekends or holidays will be processed on the next business day.

· Processing delays may occur during peak seasons or due to unforeseen circumstances.

2. Shipping Rates & Delivery Estimates

· Shipping costs are calculated at checkout based on location and order weight.

· Estimated delivery times vary by region:

o Domestic Shipping (UK/Your Country): 3-5 working days

o International Shipping: 5-10 Working days

· Delivery times are estimates and not guaranteed. Delays may occur due to customs, courier issues, or other factors beyond our control.

3. Shipping Carriers

We use a range of shipping carriers including Royal Mail, FedEx, DHL, Evri to deliver orders. Once shipped, tracking information will be provided (where applicable).

4. Order Tracking

· A tracking number (if available) will be sent via email once your order has shipped.

· Customers are responsible for monitoring their shipment status.

5. Address & Delivery Issues

· Customers must provide an accurate shipping address at checkout.

· We are not responsible for orders shipped to incorrect addresses provided by the customer.

· If a package is returned due to an incorrect address, reshipping fees may apply.

6. Lost, Stolen, or Delayed Shipments

· Pettin' is not responsible for lost, stolen, or delayed shipments once they have been handed over to the shipping carrier.

· If your order is lost or delayed, please contact the courier directly using your tracking number.

· If a package is marked as “Delivered” but you have not received it, please check with neighbors or your local courier office before contacting us.

7. International Shipping & Customs

· International customers are responsible for any customs duties, taxes, or import fees imposed by their country.

· Customs processing may cause shipping delays beyond our estimated delivery time.

8. Damaged or Missing Items

· If your order arrives damaged or missing items, please contact us within 48 hours of delivery with photos of the packaging and damaged product.

· We will assess the situation and determine if a replacement or refund is applicable.

9. Returns Due to Failed Delivery

· If a package is returned to us due to a failed delivery attempt, incorrect address, or refusal to pay customs fees, customers may be responsible for reshipping costs.

10. Contact Information

For shipping inquiries, please contact:
Email: pettinofficial@gmail.com

Effective Date: February 2025